Appointment requests

Appointment Request Privacy Notice

Loaro Surgical Clinic uses information submitted through the appointment request form to review the request, contact you and arrange appropriate clinic administration. Submitting the form does not confirm an appointment or create an emergency-care service.

Information we collect

• Your full name and telephone number
• Your email address, preferred appointment date and brief message only if you choose to provide them
• Basic technical and security information needed to protect the form from misuse

How we use it

Authorised clinic staff use the information to respond to your request, arrange or change an appointment, and maintain necessary administrative and security records. The privacy acknowledgement confirms that you have read this notice; it is not permission for advertising.

Please limit medical information

Do not upload or enter medical records, identity documents, photographs or a detailed medical history. If further clinical information is required, the clinic will request it through an appropriate channel.

Sharing and retention

The information is not sold or used for advertising. It may be accessed by authorised clinic personnel and service providers supporting the website or email system, subject to appropriate safeguards, or disclosed where required by law or necessary to protect a person. It is retained only for as long as reasonably necessary for appointment administration, security, legal and clinical-record obligations.

Your privacy rights

Subject to applicable Botswana law, you may ask about the personal information held about you and request access, correction or deletion where appropriate. Contact info@loarosurgicalclinic.com. The clinic may need to verify your identity before acting on a request.

Medical emergencies

Do not use this form for urgent medical help. Go directly to the Riverside Hospital Emergency Room or contact the appropriate emergency service.